Track Your Order
Track your order
Enter your order number and the email you used at checkout to see live status and your carrier tracking link:
Prefer to ask? Open the chat bubble at the bottom right of any page, give our assistant your order number and email, and it will pull your status and tracking link for you.
Understanding your tracking
Where your tracking number comes from
When your order ships we email you a confirmation with a tracking link, sent to the address you used at checkout.
Check spam and promotions before doing anything else. Filters catch these more often than you would expect.
If you cannot find the email
- Use your order status page. Every JordiLight order confirmation contains a "View your order" link. That page picks up tracking automatically, so it works even if the shipping email went astray.
- Check the timing. Orders dispatch within 1 to 2 business days. If you ordered less than 2 business days ago, tracking may not exist yet. Nothing is wrong.
- Email us. Send your order number to support@jordilight.com and we will resend the details, usually within 24 hours on business days.
Reading your tracking
Tracking updates when a carrier physically scans your parcel, so it can sit unchanged for a day or two in perfectly normal transit, especially over weekends and on international legs. A quiet tracking page is usually not a lost parcel.
- Label created, no movement. We have made the label and the parcel is awaiting pickup. Normal for up to 2 business days.
- In transit. Moving. Gaps between scans are expected.
- Customs clearance. International only. Holds of a week or more are routine and we cannot expedite them.
- Out for delivery. Arriving today.
- Delivery exception. The carrier hit a problem, often a bad address or a failed access attempt. Contact the carrier directly with your tracking number, as they will resolve it faster than we can relay messages.
How long should it take?
Counted from dispatch, not from when you ordered:
| Standard (free) | Express | |
|---|---|---|
| United States | 3 to 5 business days | 1 to 3 business days |
| International | 7 to 21 business days | 3 to 7 business days |
International standard shipping has the widest range because customs clearance times vary enormously by country. A parcel at the long end of that window is normally sitting with customs rather than lost.
When to contact us
Email support@jordilight.com if:
- Tracking has shown no movement for 7 consecutive business days
- Tracking says delivered but you do not have it, and you have already checked with others at your address and with neighbours
- Your parcel arrived damaged. Photograph the outer box and contents before unpacking further and send them within 48 hours, as carrier claim windows are short
- Your tracking number still does not work on the carrier's site 24 hours after you received it
Include your order number every time. It gets you a real answer instead of a request for more information.