Shipping policy
Free shipping on every order
Standard shipping is free on all JordiLight orders, worldwide. There is no minimum and no threshold to reach.
If you want it sooner, express shipping is available at checkout:
- JordiLight Alpha on its own: $11
- Kits: $22
Order processing
Orders are processed and dispatched within 1 to 2 business days of being placed. Business days are Monday through Friday, excluding US public holidays. Orders placed on a weekend or holiday begin processing the next business day.
Processing time is separate from delivery time. The estimates below start when your parcel leaves our fulfillment center, not when you place your order.
You will receive a shipping confirmation email with tracking as soon as your order ships. If you have not received it within 3 business days of ordering, email support@jordilight.com and we will look into it.
During launches, restocks, and promotional periods, processing can take longer than 1 to 2 business days. If your order is affected we will email you rather than leave you guessing.
Delivery estimates
Counted from dispatch, not from when you place your order.
| Standard (free) | Express | |
|---|---|---|
| United States | 3 to 5 business days | 1 to 3 business days |
| International | 7 to 21 business days | 3 to 7 business days |
All of these are carrier estimates, not guarantees. Weather, customs inspections, and peak season volume can extend them, and none of that is within our control.
International orders, duties, and import taxes
We ship worldwide, and standard shipping is free to every destination we serve.
Import duties, customs charges, VAT, GST, and any other taxes or fees charged by the destination country are not included in your order total. These are set by your country's customs authority, not by JordiLight, and as the importer they are your responsibility.
Your carrier will normally contact you to collect them before delivery. We cannot tell you in advance what they will be, because we have no visibility into how your customs authority will assess your parcel.
If you refuse delivery or decline to pay the charges, the parcel is either returned to us or destroyed by customs at their discretion. Where it comes back to us, we will refund the cost of the goods, less any return shipping or handling fees the carrier charges us. Where customs destroys a parcel, we cannot refund it, because the goods are gone and we recover nothing.
International parcels can also be held for inspection. Holds of a week or more are not unusual and we have no ability to speed them up.
Battery and air freight restrictions
JordiLight products contain a rechargeable lithium ion battery. Lithium batteries are regulated as dangerous goods in air transport, so some destinations and service levels are unavailable to us regardless of preference. If yours is affected, this will show at checkout.
We cannot ship to PO boxes, APO/FPO/DPO addresses, or freight forwarders.
Address accuracy
Please check your shipping address before completing checkout. We dispatch to the address you give us, and once an order enters fulfillment we usually cannot change it.
If you spot a mistake, email support@jordilight.com immediately with your order number. If the order has not been picked yet we will do our best to correct it. Once it has shipped we cannot reroute it.
Orders returned to us as undeliverable because of an incorrect or incomplete address are refunded less any carrier fees we incur. We are happy to reship at cost.
Lost, delayed, and damaged parcels
If tracking shows no movement for 7 consecutive business days, email support@jordilight.com and we will open a carrier investigation. These typically take 5 to 10 business days. We will keep you posted, but we do have to let the carrier finish its process before replacing or refunding.
If your parcel arrives damaged, photograph the outer packaging and the contents before unpacking further, and send the photos to support@jordilight.com within 48 hours of delivery. Carrier claim windows are short and photos of the outer box are what make those claims succeed.
If tracking says delivered but you do not have it, check with everyone at your address and with neighbours first, then contact us. We will file a claim, though carriers do frequently deny claims on parcels they have scanned as delivered.
Returns and warranty
Changed your mind? You have 30 days, no questions asked, and you never pay to send anything back. See our Refund Policy.
Something faulty? See our Warranty.
Questions
Email support@jordilight.com. We reply within 24 hours on business days.