Refund policy
30 day returns, no questions asked
You have 30 days from the day your order is delivered to return it for a full refund. You do not need to give us a reason, and we do not need to approve it.
You never pay to return something to us.
How to return something
- Email support@jordilight.com with your order number.
- We reply within 24 hours on business days and tell you exactly what to do next.
- For orders within the United States, we email you a prepaid return label. Attach it and drop the parcel at the carrier office printed on the label. Nothing to arrange and nothing to pay.
- For international orders, we will confirm the arrangement with you directly. In most cases you will not need to send anything back at all.
Where you do return a product, please include its accessories and packaging if you still have them. We are not going to refuse a refund over a missing box.
Refunds
Once your return reaches us we will inspect it and refund your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it.
If more than 15 business days have passed since we confirmed your refund and you still have not seen it, email info@jordilight.com.
Damaged, defective, or wrong items
Do not use the returns process for these. Email support@jordilight.com straight away with photos and we will make it right, whether that means a replacement, a repair, or a refund.
For faults appearing after the 30 day return window, see our Warranty, which covers manufacturing defects for one year.
European Union: 14 day cooling off period
If your order shipped to the European Union you have the right to cancel within 14 days of delivery for any reason. Our 30 day policy is longer and applies to you as well, so in practice you have the more generous of the two.
Gift cards
Gift cards are not returnable.