Warranty

One year limited warranty

JordiLight Inc. warrants that JordiLight hardware will be free from defects in materials and workmanship under normal use for one year from the date of delivery.

If a covered defect appears in that period, we will repair the product, replace it, or refund it, at our option.

The warranty covers the original purchaser and is not transferable. Proof of purchase is required, so keep your order confirmation email.

What is covered

  • Manufacturing defects in the housing, lens, switches, or mounting hardware
  • LED failure or significant premature loss of output under normal use
  • Electronic faults in the driver, control board, compass module, or Bluetooth module
  • Charging circuit and port failures
  • Batteries that fail to hold a meaningful charge, subject to the wear exclusion below

What is not covered

  • Normal cosmetic wear: scratches, scuffs, finish wear, fading
  • Gradual battery capacity loss through normal charge cycling, which is expected behaviour in lithium ion cells rather than a defect
  • Damage from impact, crushing, or dropping beyond the product's stated ratings
  • Water ingress beyond the product's stated ingress protection rating, or from use with a port cover open or a seal damaged
  • Damage from a charger, cable, or battery not supplied or approved by JordiLight
  • Damage from disassembly, modification, or repair attempted by anyone other than JordiLight or an authorised partner
  • Corrosion or leakage from leaving depleted batteries installed during long term storage
  • Loss or theft
  • Products bought from unauthorised resellers, and products with a removed or altered serial number
  • Straps, clips, lanyards, O rings, and port covers, which are wear parts

How to make a claim

  1. Email support@jordilight.com with your order number, a description of the fault, and photos or a short video showing it. Video helps a lot with intermittent faults.
  2. We respond within 24 hours on business days. Many faults turn out to be resolvable without shipping anything, so please start here.
  3. If the unit does need to come back, we will arrange it and cover the cost. For US claims that means a prepaid label to drop at the carrier office printed on it. For international claims we will confirm the arrangement with you directly. Do not ship anything before we have confirmed it, as unauthorised returns cannot be matched to your claim.
  4. Once we receive and inspect the unit we will repair, replace, or refund it, and tell you which and why.

Your legal rights

To the fullest extent permitted by law, JordiLight Inc. is not liable for indirect, incidental, or consequential losses arising from a product defect, including loss of use. Some jurisdictions do not allow these exclusions, so they may not apply to you.

This warranty is in addition to your statutory rights and does not limit them. Consumers in the European Union, the United Kingdom, Australia, and other jurisdictions with mandatory consumer guarantees keep every right available under local law.

Warranty is not the same as returns

Changed your mind rather than found a fault? You do not need this page. You have 30 days from delivery, no questions asked, and you never pay to send anything back. See our Refund Policy.